E3OS Privacy Commitment
At E3OS, we place the highest priority on the privacy and protection of our customers and users. From the foundation of the E3OS platform, privacy has been treated as a core principle.
E3OS collects only the minimum amount of information necessary to deliver our services, operate the platform effectively, and fulfill regulatory obligations.
We do not generate revenue from advertising, data brokerage, or the sale of user information. Our business model is centered on secure, reliable, and compliant software delivery.
Scope of This Privacy Policy
This Privacy Policy applies to the official E3OS website and all products, platforms, and services provided by E3OS through this website.
It does not apply to third-party websites linked from E3OS, nor to any E3OS service governed by a separate privacy policy.
Part I - Information E3OS Collects and Controls
Covers data collected from visitors, prospects, customers, and users who engage via forms, email, or support channels.
Part II - Information E3OS Processes on Your Behalf
Explains how E3OS processes data entrusted by client organizations while operating the platform.
Part III - General Provisions
Covers security practices, compliance, retention, and policy change notifications.
Part I - What Information E3OS Collects
E3OS collects information only where necessary for legitimate business purposes, including service delivery, platform security, and legal compliance.
Information You Provide to E3OS
i. Account Registration
We collect core account data such as name, email, contact details, organization, and authentication credentials.
ii. Form Submissions and Service Requests
We process information submitted via demo requests, onboarding requests, support forms, webinars, and other service interactions.
iii. Payment and Billing Information
Payment processing is handled securely through approved providers. E3OS does not store full payment card details.
Information E3OS Collects Automatically
E3OS collects browser, device, and application telemetry data for security, reliability, and service improvements.
i. Browsers, Devices, and Servers
This includes IP, browser type, language, time zone, operating system, and access logs.
ii. Cookies and Tracking Technologies
E3OS uses first-party cookies for session security, preferences, and functionality. Non-essential advertising tracking is not used.
Information E3OS Collects from Third Parties
i. Federated Authentication Providers
When selected by users, identity providers may share basic profile attributes required for secure access.
ii. Referrals and Invitations
Basic contact details may be received where users are referred by approved channels.
Purposes for Using Information
E3OS uses collected data to provide, secure, and improve services, support customers, prevent fraud, and comply with legal obligations.
Legal Bases for Collecting and Using Information
E3OS processes data based on contractual necessity, legitimate interests, consent, legal obligation, and vital interests as applicable.
Withdrawal of Consent
Where consent is the legal basis, users may withdraw consent at any time. This does not affect lawful processing before withdrawal.
Your Choices in Information Use
Users can unsubscribe from non-essential messages, manage cookie behavior, and update optional account details.
Who We Share Your Information With
E3OS does not sell personal data. Information is shared only with authorized staff, contracted providers, and lawful authorities where required.
Your Rights in Relation to Information We Hold About You
Subject to applicable law, you may request access, correction, deletion, restriction, portability, objection, and complaint handling.
Part II - Information E3OS Processes on Your Behalf
When acting as a processor, E3OS handles customer data strictly according to customer instructions and contractual terms.
Employees and Approved Contractors
Access to service data is role-based, logged, monitored, and restricted to legitimate operational needs.
Data Subject Requests
Where E3OS is a processor, controller organizations remain responsible for handling data subject rights requests.
Part III - General
This section includes children’s data considerations, security controls, international transfers, data processing addendum availability, and AI usage governance.
Do Not Track (DNT) Requests
E3OS currently does not apply specific behavior to browser DNT signals; users may manage preferences through browser and account settings.
External Links, Blogs, Social Media, and Legal Disclosures
Third-party sites and social widgets are governed by their own policies. E3OS may disclose data when required by law.
Enforcement of Our Rights, Business Transfers, and Compliance
E3OS may process or disclose data to enforce terms, prevent abuse, and protect users and the public.
Business Transfers
In the event of corporate restructuring, acquisition, or transfer, E3OS will maintain policy commitments and notify users as required.
Parts of This Agreement
This Privacy Policy forms part of your agreement with E3OS, alongside general and service-specific terms.